1Z0-1003-22 Online Practice Questions and Answers

Which two statements are true regarding OIC-OFSC integration?

A. The OIC platform can only use SOAP-based adapters for OFSC integration; REST- based adapters will not function for the product combination.

B. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.

C. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.

D. The OIC platform can only use REST-based adapters for OFSC integration; SOAP- based adapters will not function for the product combination.

E. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.

Which statement is correct regarding Time Slots?

A. is a configured interval that defines when an activity has to be started

B. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine

C. is the time window promised to the customer within which an activity must be finished; automatically assigned by theOFSC Routing Engine

D. is the time window promised to the customer within which an activity must be finishedautomatically assigned by the OFSC Routing Engine

After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.

They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.

Which setting is required to do this?

A. Enable Reoptimization within the routing plan, then select "Reduce overdue."

B. Enable Reoptimization within the routing plan, then select "Assign overdue activities."

C. Enable Reoptimization within the routing plan, then select "Reduce overtime "

D. Enable Reoptimization within the routing plan, then select "Assign high priority activities."

E. Enable Reoptimization within the routing plan, then select "Optimize routes."

You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.

However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:

What is a valid reason why the "items" parameter is empty?

A. The Core API "Business Events" parameter is set to "hidden" within the Application beingused for API authentication.

B. There are no new subscription events as of the specified page identifier.

C. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.

D. No relevant eventswere specified within the body of the request

A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day'sdaily extract file.

The supervisor must have those actions included in the previous day's daily extract.

What must be configured to enable those actions to be included in the previous day's daily extract?

A. Set the BICS Settings on the Daily Extract screen to reflect the previous day.

B. Add the "Shift" property to the resource daily extract configuration.

C. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

D. Add the "Activity by Statuses" report to the Schedule Report menu item.

A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.

Theirintention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.

Identify the correct way to register that middleware Application within OFSC.

A. Register the Application within the API Access tab of the authentication-oriented User Type.

B. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.

C. Register the Application and authenticate using the Client ID/Client Secret

D. Register the Application, specifying an external token service and uploading the certificate.

Which three options are valid 'Units of measure' in a Resource Type's[ 'LoadThreshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?

A. Overtime cost

B. Number of activities

C. Travel time cost

D. Working hours cost

E. Hours

F. Time percent

A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. Thesame 'skill A' is also assigned to them directly with a level of 100%.

How will routing consider that resource's level for 'skill A' for activity assignment decisions?

A. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.

B. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.

C. The individual skill assignment takes precedence, so routing will consider the resource to have a level of 100% for 'skill A'.

D. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

Which two default attributes serve as stand-alone keys for work zones?

A. Service Code

B. Completion Code

C. Fault code

D. Zip code

E. Travel area

F. City

While most field resources for a particularcompany should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.

Which configuration supports the requirementto hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature isdisabled.

B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

C. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.

D. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.