1Z0-219 Online Practice Questions and Answers

What are the two characteristics of Multitenancy?

A. Agents cannot manually assume appropriate role based on inbound work items.

B. It allows a Call Center agent to support multiple clients at once.

C. It allows users to navigate through multi-interactions.

D. It requires users to change position to access appropriate data.

E. It allows up-to-date overview of customer service effectiveness.

What information does Siebel Audit Trail NOT display for an audited record?

A. The ID of users who perform operations on the record

B. The operations that are performed on the record

C. Before and after values of the record's modified fields

D. The last name of the users who perform operations on the record

E. The time and date that the record was operated on

Identify two mechanisms for record update where state model cannot be enforced.

A. Siebel Visual Basic

B. Workflow Processes

C. Workflow Policy Programs

D. Enterprise Integration Manager

E. Siebel eScript

Which relationship exists between Quotes and Accounts?

A. 1:1 (one-to-one relationship)

B. 1:M (one-to-many relationship)

C. M:l (many-to-one relationship)

D. M:M (many-to-many relationship)

Which two statements are true regarding Siebel iHelp?

A. iHelp items cannot be imported or exported.

B. iHelp items can be downloaded to regional and local databases.

C. Activation and expiration dates for the iHelp item are optional.

D. The "Private" field controls which users have visibility to the iHelp item.

E. To Indicate that the iHelp item is complete and ready for general use, the administrator clicks the "Publish" button.

In the Siebel Web client, you drill down on the hyperlink for Fern Woodley, a contact for the XYZ Company account, and then on the hyperlink for Ms. Woodley's 500 x Printer Repair Kit opportunity. What feature In the Siebel Web client user interface would you use to quickly return to the XYZ Company account record?

A. the Accounts screen tab

B. the Contact view tab

C. the Site Map icon on the application toolbar

D. the thread bar

E. the Site Map menu item in the Navigate application menu

Select the three employee applications.

A. Siebel Sales

B. Siebel Partner Manager

C. Siebel Call Center

D. Siebel eService

E. Siebel Finance

You have a requirement to ensure that different roles have different accesses to opportunity data. Sales Representatives should have the ability to update, but not delete opportunity records once created. Sales manager, on the other hand, should be able to update and delete all opportunity records. Which statement is true?

A. It is not possible to meet this requirement because the "No Update" and "No Delete" business component properties apply to all applets, which are mapped to the business component.

B. Two separate applets can be configured, one for sales representatives and one for sales managers, where the applet "No Delete" Properties differ, restricting deletion of opportunity records on the Sales representatives applet and allowing deletion on the sales manager applet.

C. Out of the box, Siebel does not allow for deletion of opportunity records ?this requirement cannot be met the configuration.

D. The only way to meet this requirement would be to create a copy of the opportunity business component, and make the "No Delete" BC property = "Y" for the new BC, and also make a copy of the Opportunity applet and map it to the new/ copied Opportunity.

Which object is the parent object in the object type hierarchy?

A. Applet User Prop

B. List

C. Applet

D. List Column

E. List Locale

What Siebel feature limits the user's ability to change a picklist value from one value to another?

A. Siebel Audit Trail

B. Siebel Dynamic picklists

C. Siebel State Model

D. Siebel Object Manager