Oracle 1Z0-465 Exam Questions & Answers

Yourcustomerwould likeyou to createa workflowfollowing these requirements:

Requirement 1:The workflowwill allow the agentto switch between workspacesby clickingthe "Select Workspace"button.

Requirement2:The agent can launch thescriptboth within theworkspace as well asby leaving theworkspacewhile stillinside the workflow.

Requirement 3:The workflowmust captureall phone data providedto the agent in their desktopsoftphoneapplication.

DSN

ANI Language Exit reason Transfer From Transfer Notes

Requirement 4:If a contact record exists,the workflowmust loadthe contactfound asthe contact for the incident. Requirement 5:If a contact recordis not found, the contact will be createdwith all the data captured from softphone. Your customer is not willingto purchase or deploycustomobjects to manageany data coming from their CTI integration.

Identify which three requirements can be accomplished through the use of standard workflow/workspace functionality.

A. Requirement 1

B. Requirement 2

C. Requirement 3

D. Requirement 4

E. Requirement 5

In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.

After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but has different colors and branding, such as logos.

Which option allows for a consistent layout and dynamic branding?

A. Use a single theme across all Customer Portal pages, and implement templates dynamically.

B. Do not use a template, and implement themes dynamically.

C. Do not use a theme, and implement templates dynamically.

D. Use a single template across all Customer Portal pages, and implement themes dynamically.

Your customer's site consists of four business units using four different interfaces.

To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.

Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on

each of the four environments?

A. 28

B. 30

C. 32

D. 34

E. 36

F. 38

G. 40