CompTIA 220-1002 Exam Questions & Answers

A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users' computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval.

Which of the following process documents would the network administrator MOST likely create? (Choose two.)

A. Risk analysis

B. End-user acceptance

C. Backout plan

D. Plan for change

E. Business processes

F. Request for proposal

A technician is looking for ways to recover a system in the event of an infection. The antivirus is running, and the customer is receiving weekly threat alerts. The customer's core work includes daily web browsing and insecure file downloads.

Which of the following should the technician do to recover the system with the LEAST amount of effort?

A. Delete the temporary folder from the system

B. Convert the filesystem to NTFS

C. Run a full anti-malware scan

D. Perform a System Restore from the last known-good state

E. Restart the system in safe mode

A user is receiving an error message of "paper jam in tray 1" every time a print job is sent to the printer. Which of the following should the technician do NEXT, after verifying that there are no visible paper jams in the printer?

A. Reset the page count on the printer.

B. Check if the pick up rollers are worn out.

C. Reinstall the printer driver.

D. Replace the paper tray 1.