220-802 Online Practice Questions and Answers

A technician has just implemented a fix on a user's PC. Which of the following would be the technician's NEXT step?

A. Determine cause

B. Inform the user

C. Document the fix

D. Test the fix

A consultant is called in to help troubleshoot connectivity problems an office is experiencing with their 802.11a wireless network. The office manager reports that at random times during the day, workers will lose wireless connectivity for different spans of time. There is no pattern to the drops in connectivity. Which of the following causes should the technician explore FIRST in troubleshooting the office issues?

A. 2.4 GHz portable phone system

B. Microwave ovens

C. 5G Hz portable phone system

D. Two Way RF radios

A computer's first boot device is set to CD-ROM drive, but there is no bootable disk inserted in the CD- ROM. Which of the following will occur?

A. The system will restart until a bootable media is inserted in the CD-ROM drive.

B. The system will hang and the "Non-bootable device found" error message will appear on the screen.

C. The system will attempt to boot from the next device listed in the boot options of the BIOS.

D. The system will hang and the "Operating System missing" error message will appear on the screen.

A laser printer is printing images tilted on the page. Which of the following components is the cause of the problem?

A. Paper registration assembly

B. Toner cartridge

C. Laser scanner assembly

D. Fusing assembly

After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).

A. Change the input mode on the monitor

B. Reboot the operating system

C. Reload the display adapter drivers

D. Toggle the display using the keyboard shortcut

E. Verify network connectivity

A company is looking to implement a simple security mechanism to prevent data loss in the event of misplaced company smartphones. Which of the following techniques, in combination, would provide this functionality? (Select TWO).

A. Synchronization of email, contacts, and calendar entries

B. Remote wipe

C. Remote radio disabling

D. Remote file backup

E. Auto password lock

A user is unable to reach certain Internet sites and is being redirected to other sites. Which of the following Control Panel locations could provide information to resolve this issue?

A. Internet Options > Connections

B. System > Advanced

C. Internet Options > Security

D. Security Center

Which of the following is unique to Windows XP?

A. Folder options - Layout

B. Hardware profiles

C. Pen and input devices

D. Network setup wizard

A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly. Which of the following is the MOST likely cause of the message?

A. The device needs a firmware update.

B. The device needs an updated driver installed.

C. The plugged in device is too slow for the USB port speed.

D. The device is incompatible with the installed version of Windows.

Recently, a user built a new gaming PC and is testing it out by running graphic intensive games. After a short time playing a game, the computer reboots with an error "a thermal event has occurred". Which of the following is the MOST likely cause of this issue?

A. Processor is under-clocked

B. Insufficient power to the motherboard

C. Hard drive is overheating

D. Video card is overheating