3308 Online Practice Questions and Answers

Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.

Which desktop application was not installed?

A. PlaybackInstallation

B. FormDesignerInstallation

C. FormDesignerStandAloneInstallation

D. Screen_Capture_Agent

Which three Avaya WFO/Framework maintenance tasks should be completed on a daily or weekly basis? (Choose three.)

A. Confirm services are running.

B. Check active alarms.

C. Check data fragmentation.

D. Perform database backups.

E. Consider loading trends.

Which statement describes how to backup the Audio and Screen recording for the Quality Monitoring (QM) system?

A. Backup the contents directory on the QM Server.

B. Backup the SQL database on the QM Server.

C. Backup the /eCorder directory on the Avaya Contact Recorder (ACR).

D. Archive the contents of the /call directory on the Avaya Contact Recorder (ACR).

Which command backs-up the postgres database on an Avaya Contact Recording Linux server?

A. pg_dump format=c compress=5 eware> backup filename

B. backup_postgres> backup filename

C. pg_backup format=c compress=5 eware> backup filename

D. pg_backup_postgres> backup filename

Which Quality Monitoring related licensed feature must be disabled?

A. Voice Recording, Search, and Reply

B. Integration to Quality Monitoring (QM) R7

C. Contacts Based Search and Reply

D. Contacts Based Search and Reply

To license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

A. Avaya CR License code; Recorded Status > Ports

B. License Generation Key; System > License

C. Avaya CR License code; System > License

D. License Generation Key; General Setup > Recorder

After a successful installation, what is the only page accessible from the Avaya WFO/Framework administrative pages?

A. Alarm Status

B. License Management

C. General Settings

D. Server Roles

On a standalone Avaya Contact Recorder (ACR), which switch type must be configured for SIP recording?

A. Communication Manager

B. CS 1000

C. CS2Ч00

D. AACC (only)

Which page of the Avaya Contact Recorder (ACR) web client is used for SIP recording configuration?

A. General Setup > SIP

B. General Setup > Contact Center Interface

C. General Setup > Avaya Aura Contact Center Interface

D. General Setup > Meridian Link Services

Which user details must be specified under the CCT username and CCT password options of the Avaya Aura® Contact Center Interface?

A. CallRecordUser and its password

B. any domain user and password

C. a domain CCT username and password

D. any local Windows username and password