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Vendor: Avaya
Exam Code: 3312
Exam Name: Avaya Aura Contact Center Administration
Certification Provider: Avaya
Total Questions: 66 Q&A ( View Details)
Updated on: Mar 28, 2025
Note: Product instant download. Please sign in and click My account to download your product.A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA). What is the next step in the configuration of the AAMS?
A. The AAMS must be rebooted.
B. Skillsets must be associated to the AAMS.
C. Services such as Announcements and Dialog must be associated to the AAMS.
D. The AAMS must be referenced in Global Settings.
Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompts be uploaded?
A. out_of_hours
B. music_on_hold
C. ad_hoc_messages
D. en_us
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?
A. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
C. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
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