3313 Online Practice Questions and Answers

In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

A. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

B. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

C. Contact Center Manager Administration (CCMA) supplies license keys as required.

D. WebLM is configured on the AAMS to provide the required license keys.

You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.

At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?

A. 80%

B. 85%

C. 90%

D. 95%

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.

How would you make an archive of the log files to provide to support personnel?

A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.

B. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

C. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot

D. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A. From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

B. Confirm recordings have been uploaded to the CCMS.

C. From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

D. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

E. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

You are in the process of troubleshooting the Contact Center License Manager.

You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

A. Access and partition Manager

B. server configuration

C. Contact center Management

D. Multimedia Administration Tool

At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.

Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?

A. SIP Gateway

B. Back-to-Back User Agent

C. SIP Gateway Manager

D. User Agent

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.

Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

A. Contacts %Abandoned

B. Contacts Redirected

C. Contacts Answered

D. Contacts Offered

nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.

Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)

A. nslookup displays the fully-qualified Hostname and IP Address of the Target

B. Run nslookup from the Windows command line

C. nslookup displays the server Hostname and IP Address

D. Run nslookup from Windows > Apps > Services

You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.

What is the first step in creating the connection to the database?

A. Click on Aliases

B. Click on Connect to

C. Click on AACC-DATABASE-CCMS

D. Click on Startup

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

A. If a call is queued and an announcement is played, the event will be included in the event column.

B. The Call-by-Call report can include several reporting intervals.

C. You can enable Call-by-Call statistics for reports on a per application basis.

D. The Call ID is the identifier that ties alt information together to produce the complete record for each call.