500-442 Online Practice Questions and Answers

What is the maximum number of attributes that can be assigned to an Agent?

A. 40

B. 50

C. 200

D. 500

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A. Report Designer

B. Dashboard Administrator

C. Security Administrator

D. Report Definition Designer

E. Security Configuration Designer

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

A. CCE Admin page

B. Domain Manager

C. Active Directory

D. Configuration Manager

How does CUCM function in CCE?

A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. ICM responds to the Route Request by running a Routing Script.

B. CVP delivers a Route Request to the ICM Central Controller.

C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.

D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

What are two descriptions for the Agent Targeting Rule? (Choose two.)

A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).

B. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

C. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

E. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

What is the goal of identifying a call type?

A. to ensure the correct Skill Target is selected

B. to ensure the call goes to the correct MRD

C. to ensure the contact is handled by the correct CCE Routing Script

D. to ensure the call reaches the agent in the correct queue

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A. Dialed Numbers

B. Agents

C. Routing Scripts

D. Administrative Scripts

E. Deleted Objects

Which two steps are required to configure RONAfor CCE? (Choose two.)

A. Survivability

B. Auto-answer

C. CCE Web Admin

D. Scripting logic

E. Skill target configuration

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

A. Script Editor

B. Call Trace

C. Reason Code

D. Workflow

E. Config Manager Tools