500-450 Online Practice Questions and Answers

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

A. ICM Organizational Unit

B. ICM facility

C. ICM User Group policy

D. ICM Security policy

E. ICM instance

F. ICM agent users

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

A. customer instance name

B. telephony port status

C. configured ports

D. ready ports

E. reserved ports

Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting.

Which call is answered first?

A. The call that traversed through the A path.

B. The call that traversed through the B path.

C. The call that traversed through the C path.

D. The call that traversed through the D path.

Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

A. user.ToExtVXML, user. app_media_lib, user.input_type

B. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type

C. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type

D. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale

E. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.

Which option describes the likely cause of this error?

A. PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.

B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

C. MAC address of the phone not associated with PG user.

D. Phone Join Across Lines feature is enabled.

E. Phone IPv6 feature is enabled.

Which Cisco UCCE Admin tool provides a live stream or errors as they are reported by the router?

A. Diagnostic Framework Portico

B. RTTest

C. Script Editor

D. Router Log Viewer

Which two situations can cause the “Send to VRU” to fail within an ICM script for Cisco CVP? (Choose two.)

A. VRU PIM just got out of service.

B. No network VRU is configured for the routing client.

C. Send to originator is not enabled.

D. Incorrect media file name.

E. Primary VRU peripheral gateway is out of service.

What is the semantic meaning of the RouterCallKeyDay variable?

A. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

B. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from “Monday” to “Tuesday”.

C. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

D. It represents a sequence number used for ordering rows for the same call.

E. It represents a string that corresponds to a Globally Unique Call Identifier.

Which variable does the Cisco CVP use to return information about problems encountered while running a script?

A. user.microapp.input_type

B. user.microapp.server_info

C. user.microapp.FromExtVXML

D. user.microapp.error_code

Which two statements about Cisco CVP Whisper Announcements are true? (Choose two.)

A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

B. As an option, set the dial plan with 9191*.

C. The second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.

D. The second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.

E. As an option, set the dial plan with 9292*.