You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent (PVI) server The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS) What is one of the first steps to troubleshoot the problem?
A. Reinstall CCMA
B. Ensure that the correct sys-admin password is being used
C. Change the IP multicast sending address on the CCMS server
D. Ensure that the CCMS and CCMA servers have been added to a domain
After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?
A. D:\Avaya\Logs\PV|
B. C:\Logs\CCMS
C. C:\Avaya\Logs\Sysops
D. D:\Log\CMS
You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Windows 2008 server The license file now needs to be placed in service How should you complete this task?
A. The license file is automatically placed in service via the License Manager Installation process
B. You can copy the license file onto the server (D: drive) where the License Manager is installed, and then use the License Manager Configuration utility to point to the file
C. You can edit the license file on the server where License Manager is installed, then use the License Manager Configuration utility to update the file
D. You can use the License Manager Configuration utility to download the license file from the Avaya license website
A customer works a High Availability solution installed. As a part of the solution, you are implementing active and standby Contact Center Manager Servers (CCMS) with Managed IP. A Contact Center Manager Application (CCMA) server will manage both via the Manage IP addresses.
Which statement about Managed IP and server name indentify in the CCMA server is true?
A. A DNS or a CCMA hosts file must be configured with only the host server name of the active server and the Managed Contact Center Server Subnet IP address
B. A DNS or a configured with only the host server name of the active server and the Contact Center Server Subnet IP address
C. A DNS or a configured with a Pseudo Managed Server Name and managed Contact Center Server Subnet IP of the active server pair and Standby servers
D. A DNS or a CCMA hosts file must be configured with the host server name of each active and Standby servers and the ELAN Subnet IP of each one of them
A customer has just completed installing an Avaya AuraTM Contact Center solution with Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The CCMA Server which was just installed with Security Framework needs to be backed up.
Which statement about Security Framework backup true?
A. Use the CCMA Backup and Restore link under CCMA Configuration
B. Use the Security Framework Backup and Restore utility
C. The Security Framework can be backed-up using the CCMS Backup Utility
D. Backup and restore the security framework configuration from the UCM Web Based tool
You are installing a new SIP-based Contact Center Manager Server (CCMS) Which statement about setting up and configuring the hardware connections for the CCMS is true?
A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is not required
B. A direct connection to the ELAN subnet through a dedicated second NIC is required
C. A direct connection to the Contact Center Server subnet through a dedicated NIC is not required
D. A direct connection to both the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is not required
A customer has a multimode environment with Network Control Center (NCC), Contact Center Manager Administration (CCMA), and co-resident Contact Center Manager Server (CCMS) License manager Server Utility.
What is the correct order to upgrade their servers?
A. co-resident CCMS/License Manager/Server Utility, then NCC then CCMA
B. CCMA, then NCC then co-resident CCMS/License Manager/Server Utility
C. NCC, then CCMA then co-resident CCMS/License Manager/Server Utility
D. NCC, then co-resident CCMS/License Manager/Server Utility then CCMA
Which three items will back up using the Contact Center manager Administration (CCMA) Backup and Restore utility? (Choose three)
A. Access Classes
B. Emergency Help configuration settings
C. Partitions
D. Real-Time Reporting configuration settings
A customer has Avaya AuraTM Midsize Enterprise (formerly MBT) and is implementing SIP Based Contact Center Manager (CCMS), They are running the installation wizard and have reached the installation Data window Under the SIP Network tab, which IP address should be entered in the SIP CTI Proxy Server field?
A. the AES Server IP address
B. the Avaya Communications Server 1000(CS1000) Network Routing Server (NRS) IP address
C. the SES Server IP address
D. the Media Server IP address
To ensure resiliency, you have been tasked to add an additional licensing server to the network in which configuration will the additional licensing server work?
A. when the standby license manager is configured in a Nodal licensing environment
B. when the licensing server is manually selected
C. When the two licensing servers are configured for agent license load balancing
D. when the two licensing servers operate in an active-standby configuration