6209 Online Practice Questions and Answers

A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)

A. NCCT Call Log

B. NCCT Security

C. NCCT Audit Log

D. NCCT Error Log

E. NCCT System Log

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation

Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).

Which additional step is required to complete this task?

A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)

B. Add the Communication Control Toolkit (CCT) server to the CCMA

C. Add the Microsoft Exchange server to the CCMA

D. Assign the CCT server as a reporting server for the CCMS

A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to perform the backup?

A. Database Maintenance utility

B. RefClient

C. High Availability

D. Data export utility

It is recommended that third-party software not be installed on a Communication Control Toolkit (CCT) server because untested third-party software compromises the system performance. What is an exception to this rule?

A. Screen savers

B. Microsoft Office suite

C. Antivirus software

D. Disk compression utilities

The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).

A. KeyWord Group

B. Priority

C. ToAddress

D. FromAddress

E. Skillset

A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security. Given the information in the exhibit, what should be done to enable rollback to the current Windows firewall policy before importing the Avaya Aura Contact Center firewall policy?

A. Export the existing firewall policy

B. Manually modify the firewall settings

C. Restore a saved firewall policy

D. Use the Microsoft default firewall

When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to the server to register?

A. Sysadmin, __avaya

B. Administrator, "server password"

C. Webadmin, webadmin

D. mmReport, mmRep

When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

A. Use the CCT Console and import Windows accounts to verify that the account exists in the domain

B. Remove and re-configure the agent using the Contact Center Manager Administration Utility

C. Use the CCT WebAdmin to verify that the agent and the user account are associated

D. Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses

E-mail server contacts are retrieved from a POP3 capable email server using the Inbound Message Handler (IMH). The IMH runs at regular intervals. Which two settings can be configured for IMH? (Choose two).

A. Time between intervals

B. E-mail message response threshold

C. Number of e-mails retrieved from the mailbox during each run

D. Callback minimum and maximum timers

Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)

A. CCMM License Service

B. CCMM Campaign Scheduler Service

C. CCMM OAM Service

D. CCMM Starter Service