Printable PDFCisco 642-243 Exam Questions & Answers
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Vendor: Cisco
Exam Code: 642-243
Exam Name: Unified Contact Center Enterprise Support
Certification Provider: Cisco
Total Questions: 44 Q&A
Updated on: Mar 27, 2025
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642-243 Online Practice Questions and Answers
In the Cisco Unified Contact Center Enterprise system, which of these steps will enable JTAPI tracing for the Cisco Unified IP IVR/CRS Server?
A. IP-IVR JTAPI traces are enabled during installation by default with IP-IVR/CRS 4.X and higher.
B. Enable debugging from the IP-IVR/CRS Application Administration System > Tracing > CRS Engine > Subsystems > SS_Tel and SS_ICM.
C. In the IP-IVR/CRS Server - Start Programs > CiscoJTAPI > Cisco Unified Communications JTAPI Preference.
D. JTAPI tracing is handled by the Cisco Unified Communications Manager so JTAPI tracing is enabled by activating the CTI Manager tracing.
Refer to the exhibit. After reviewing the CTIOS log shown in the exhibit, identify the "final" agent state for these agent IDs.
10771 99960
A. Agent 10771 is TalkingAgent 99960 is BusyAgent 99920 is Talking
B. Agent 10771 is AvailableAgent 99960 is TalkingAgent 99920 is Reserved
C. Agent 10771 is ReservedAgent 99960 is AvailableAgent 99920 is Talking
D. Agent 10771 is BusyAgent 99960 is ReservedAgent 99920 is Talking
E. Agent 10771 is ReservedAgent 99960 is ReservedAgent 99920 is Busy
In the Cisco Unified Contact Center Enterprise solution, which command should be entered at the command prompt to invoke the Cisco Unified ICM Support Tools command-line version of the "Log Collection Utility" in interactive mode?
A. lct
B. lcutil
C. lcutility
D. lctool
E. supporttoolslogcollection
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