72300X Online Practice Questions and Answers

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1.

Clearly stated the problem.

2.

Detailed the findings.

3.

Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

A. Identify a patch to fix the problem.

B. Update the Knowledge Management database.

C. Implement a solution.

D. Determine the cause.

Refer to the exhibit.

Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.

Based on this information, what is and is not working?

A. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is partially working, but routing may be incorrect.

B. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. The public network is not working.

C. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is not working.

D. The local area network and Avaya Aura® Session Manager are working. Avaya Aura® Communication

Manager is not working.

When Avaya Session Border Controller for Enterprise (SBCE) initially receives the message from a SIP endpoint wanting to update their Presence status, which operation does it perform?

A. It authenticates message and encrypts the Presence status.

B. It authenticates and encrypts the message and registers the user.

C. It authenticates and encrypts the message, and replaces its own IP address with the Session Manager IP address.

D. It authenticates, encrypts the Presence status message, and replaces its own IP address with the Avaya Aura® Presence (PS) IP address.

Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

A. WCF

B. TSAPI

C. TR87

D. DMCC

Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

A. CSTA

B. TSAPI

C. SIP

D. WCF

Which three standards does the Avaya Aura® Application Enablement Services (AES) support? (Choose three.)

A. Computer Supported Telecommunications Applications (CSTA)

B. Media Stream Reservation Protocol (MSRP)

C. Telephony Server API (TSAPI)

D. Java Telephony API (JTAPI)

E. Far End Camera Control (FECC)

Which two trace tools are available for Session Manager? (Choose two.)

A. the CallTrace command on the Session Manager Command Line Interface

B. the traceSM command on the Session Manager Command Line Interface

C. Trace Viewer in the System Manager GUI

D. the List trace command on the Session Manager Command Line Interface

E. Pcap

What is the way to check the version of Presence Services snap-in installed on the Avaya BreezeTM platform?

A. Using Avaya Aura® System Manager (SMGR) Navigate to Elements>; Engagement Development Platform>; Server Administration, and read the Version displayed.

B. Using Avaya Aura® System Manager (SMGR) Navigate to Elements>; Engagement Development Platform>; Server Management, and read the Version displayed.

C. Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute the swversion command.

D. Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute the swversion ? PresenceServices command.

A customer reports that they cannot place WebRTC calls. You discover there is a problem with communication between Avaya Breeze ™ and the Avaya Aura® Media Server (AAMS). Where in Avaya Breeze ™ do you set/check the User ID for Restful TLS authentication?

A. Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Avaya Aura Media Server

B. Use the System Manager (SMGR) web GUI to access Breeze > Cluster Administration > General > Cluster Attributes

C. Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Attributes

D. Use the System Manager (SMGR) web GUI to access Breeze > Server Administration > Dashboard

Refer to the exhibit.

In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:

Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.

You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying.

Which action needs to be taken to solve this problem?

A. Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.

B. Under Avaya Breeze > Server Administration, select the server and change the System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.

C. Obtain and install an Avaya Breeze™ license on webLM with more instances of Avaya Breeze™ nodes.

D. Edit the cluster to change the cluster profile from Core Platform to General Purpose.