7230X Online Practice Questions and Answers

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

A. D8

B. D7

C. D6

D. D5

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1.

Clearly stated the problem.

2.

Detailed the findings.

3.

Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

A. Install a patch to fix the problem.

B. Praise individuals for contribution.

C. Implement a solution.

D. Update the Knowledge Management database.

Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.

How would you restore the trunks to in-service status?

A. Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.

B. SSH to AAM, and execute the release trunks all command.

C. SSH to AAM, and execute the release trunk command.

D. Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type `all' in the Equipment Number field, and then click on the Release button.

You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze TM platform.

How can the application processes be started?

A. SSH to Avaya Breeze ™, and execute the start –a command.

B. SSH to Avaya Breeze ™, and execute the service presence start command.

C. Accept Service on the cluster using Avaya Aura? System Manager web GUI.

D. SSH to Avaya Breeze ™, and execute the service ps start command.

You are troubleshooting a TLS link down message between Avaya Aura® Session Manager (SM) and

Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error

Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.

To solve this problem, which two actions need to be completed? (Choose two.)

A. Install the Certificate Authority certificate that signed SBCE identity certificate into SM.

B. Export the SBCE identity certificate, and import it into SM.

C. Install the Certificate Authority certificate that signed SM identity certificate into SBCE.

D. Add Certificate Authority certificate into the TLS profile Peer Verification List.

When a user is forwarded to Avaya Aura® Messaging (AAM), Avaya Aura® Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox. Which SIP header is used to indicate for whom the call was originally destined, and the reason for being forwarded to AAM?

A. B = history info

B. To

C. Request

D. P-Asserted-Identity

Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

A. WCF

B. TSAPI

C. TR87

D. DMCC

Which three statements are true about Avaya Aura® Messaging (AAM)? (Choose three.)

A. 20 Voice Ports are always reserved for retrieving messages.

B. AAM can run on Avaya-provided hardware that runs Linux® and Avaya Aura® System Platform, or VMware in a virtualized environment.

C. You can choose to use the Avaya Message Store or Microsoft Exchange Store.

D. AAM Multi-Server configuration separates Application Servers from Avaya Message Store.

E. Each message application server allows for up to 100 simultaneous SIP or H323 sessions, with 300 active ports permitted per Voice Mail Domain (VMD).

What is the way to check the version of Presence Services snap-in installed on the Avaya BreezeTM platform?

A. Using Avaya Aura® System Manager (SMGR) Navigate to Elements>; Engagement Development Platform>; Server Administration, and read the Version displayed.

B. Using Avaya Aura® System Manager (SMGR) Navigate to Elements>; Engagement Development Platform>; Server Management, and read the Version displayed.

C. Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute the swversion command.

D. Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute the swversion ? PresenceServices command.

Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

A. IM is sent/from to a Remote Worker via Session Manager and SBCE; Presence notifications are relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

B. Presence and IM is delivered to SIP Remote Workers without passing through Session Manager.

C. Presence notifications and IM are sent to a Remote Worker via Session Manager and Avaya SBCE.

D. Presence notifications are sent to a Remote Worker via Session Manager and SBCE; IM is relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.