Printable PDFAvaya 7492X Exam Questions & Answers
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Vendor: Avaya
Exam Code: 7492X
Exam Name: Avaya Aura Call Center Elite Support
Certification Provider: Avaya
Total Questions: 83 Q&A ( View Details)
Updated on: Mar 28, 2025
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7492X Online Practice Questions and Answers
A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient
manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of
which site is deemed "best".
Which licensed feature must be activated to accomplish this?
A. BSR Usage Allocation Enhancements
B. ISDN/SIP Network Call Redirection
C. VDN Return Destination
D. BSR Local Treatment for IP and ISDN
A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents. Which statement Is true?
A. Business Advocate can exist with FAS enabled.
B. SLM can exist without EAS enabled.
C. The Business Advocate feature and SI M cannot co-exist on the same system.
D. The Business Advocate feature con run on the same system that has SLM configured.
Refer to the exhibit.
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
A. The call will be routes to 2048
B. The call will queue to skill 1
C. The call will be disconnected
D. The call will be routed to 2049
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