7497X Online Practice Questions and Answers

After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages:

2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR ?AuthorizationService3.4.0.0.340003 ?Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticatio nSystemException(LdapDAOClientImpl.java:116)

Which Avaya Oceana® snap-in log file contains these log messages?

A. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua –ucm-pu-1.log

B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tail –f AuthorizationService.log

C. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua-bpm-pu-1.log

D. cd /var/log/Avaya/services/AuthorizationService/ and tail –f AuthorizationService.log

Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?

A. Unified Collaboration Administration (UCA)

B. Call Server Connector (CSC)

C. Unified Collaboration Model (UCM)

D. Engagement Designer (ED)

A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).

Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)

A. Run deploy-service -lv on the BreezeTM server

B. Check the service install status on cluster Administrator page in SMGR

C. Look at the Oceana Monitor page.

D. Look at the Event Log in System Manager

E. Check the status of cluster1 in SMGR.

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR] 2018-04-24 07:02:09,853 [pool128-thread-1] serviceability.AgentControllerStatusTask ERROR -[M:agentControllerStatusRunnable] [T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)

What is causing these log messages?

A. Multimedia Cache database not reachable

B. The LDAP database is not reachable

C. The EDM database is not reachable

D. The ORC Rest service is not working

A customer is testing Avaya Oceana Voice Call Flow.

From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files"?

A. From SMGR CSC Attribute Information by clicking on Avaya BreezeTM, Configuration and CSServices Attributes

B. From AES DMCC Summary Information by clicking on Status and Control, DMCC Service Status, No. of Associations

C. From ED Admin Console Instances by clicking Active Instance and then click on the Context Store Cluster Block

D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information pop up

When the 30-day license grace period ends for the Avaya BreezeTM server, the server goes into which state?

A. Deny New Service State

B. Block New Service State

C. Active New Service State

D. Accept New Service State

While troubleshooting Avaya Aura® Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana® application is working properly?

A. Edit the Avaya Oceana® application and click on "Verify" to check if you have reached the application successfully.

B. Check the Port Distribution and confirm if the Experience Portal channels are in-service.

C. Verify if the Avaya Oceana® application URL is mapped to the correct DNIS or application number.

D. Check the VOIP connection and verify if the Experience Portal is integrated to the correct Session Manager.

Given the following CSC attribute string:

[{"providerId": "uk-oceanaX-cm", "aesIP":"10.147.88.x", "cmName":"CM7"}]

What is the significance of CM7 in the CSC communication manager list?

A. It should match the Communication Manager FQDN.

B. It should match the Communication Manager host name.

C. It should match the Communication Manager IP address.

D. It should match the Switch Connection Name in the AES server.

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana® solution is true, if you want to avoid launching both old and new flows during processing?

A. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

B. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

C. ED allows you to deploy both old and new ED workflows in the ED without any problems.

D. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.

For deploying the Avaya Oceana® solution, what are the two recommendations for software and secure communications? (Choose two.)

A. Check compatibility with Avaya Aura® 6.x stack as Avaya Oceana?solution is compatible with Avaya Aura® 6.x.

B. Install signed certificates for an Avaya Oceana® deployment.

C. Load signed certificates for an Avaya Oceana® deployment.

D. Verify the minimum software release and compatibility metrics for Avaya Oceana® with the Avaya Aura® stack.

E. Check compatibility with Avaya Aura® 5.x stack as Avaya Oceana® solution is only compatible with Avaya Aura® 5.2.1.