78950X Online Practice Questions and Answers

What is the function of the Data Synchronization process?

A. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.

B. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.

C. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.

D. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.

Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

A. ACCS and IP Office resides on a single VMware host server

B. Avaya Contact Center Select hardware appliance

C. IP Office 500V2 voice platform

D. Avaya Contact Center Select software appliance

E. Avaya Contact Center Select DVD

Which two statements about Campus Business Continuity are true? (Choose two.)

A. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.

B. The active and standby servers must be in the same location and network subnet using static IP addresses.

C. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.

D. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

A. Connecting voice contacts to the ACCS contact router

B. Directing email and web communication contacts to the contact router

C. Synching agents with extensions on IP Office in ACCS

D. Processing voice and music recordings for flow and scripts

Which statement is true about the Avaya GREP tool?

A. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).

B. It should only be used on an active system to capture real-time events.

C. It is only used to report on SIP related messages during low traffic periods.

D. It is only used during the installation phase and should not be used on an active server.

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

A. The skillset call is released and the agent goes Into After Call Work state.

B. The agent goes into a Walk Away state.

C. When the agent releases the skillset call, they are automatically placed in an After Call Work state.

D. After releasing the call, the agent must go Ready before entering the After Call Work state.

Refer to the exhibit.

The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED. From the information in the exhibit, what is the root cause of this problem?

A. The TAPI/DevLink3 is not checked in Security Settings.

B. The service password in IP Office does not match in ACCS.

C. The system password does not match between IP Office and WebLM.

D. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

A. The service was disabled because it is not being used.

B. The service is not licensed.

C. The patches for that service are out of date.

D. The service is in the process of shutting down.

A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)

A. Partitions

B. Element Manager login

C. Access class

D. Basic Launchpad rights

E. Windows group security

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A. ACCS, Configuration component

B. ACCS, Contact Center Manager component

C. IP Office Web Manager

D. IP Office System Status