AHIP AHM-250 Exam Questions & Answers

Member satisfaction is a critical element of a health plan's quality management program. A health plan can obtain information about member satisfaction with various aspects of the health plan from

A. surveys completed by members following a visit to a provider

B. surveys sent to plan members who have not received healthcare services during a specified time period

C. periodic reports of complaints received by member services personnel

D. all of the above

The following statements apply to flexible spending arrangements. Select the answer choice that contains the correct statement.

A. FSAs were designed to help increase health insurance coverage among self-employed individuals.

B. Only employers may contribute funds to FSAs.

C. The popularity of FSAs has been limited because funds may not be rolled over from year to year.

D. A popular feature of FSAs is their portability, which allows employees to take the funds with them when they change jobs.

Which of the following is NOT a preventive care initiative often used by health plans?

A. Screening for high blood pressure

B. Maternity management programs

C. Vaccines

D. Physical therapy