BPM-001 Online Practice Questions and Answers

Business activity monitoring is a method to measure the health and performance of your process.

A. True

B. False

Why is it important to manage an organization's processes?

A. To increase productivity

B. To decrease costs

C. To increase efficiency

D. All of the above

E. None of the above

The layers of BPM move from __________.

A. Bottom-Up

B. Top-Down

C. Left-Right

D. Right-Left

Aside from preventative problem solving, what-if analysis focuses on looking at variables within your process. Ask questions like:

A. What if we extended our banking hours by two hours daily?

B. What if we cut food costs by 20%?

C. Both of the Above

D. None of the Above

___________ and ___________are the two pillars of the Toyota Production System.

A. Just-In-Time

B. Just-In-Merit

C. Kaizen

D. Jidoka

_______________is the first step of Business Process Improvement model.

A. How to get the Customer

B. Where is the Customer

C. Know the Customer

D. Know the financial status of the Customer

A good process culture is characterized by __________

A. A matrix organization

B. Clearly defined business units

C. The overall use of BPMS-suites

D. Stakeholder awareness of full end-to-end processes

What is the primary purpose of the usage of process models?

A. Standardization of business processes

B. Preparation of training material for the launch of the processes

C. Analysis, documentation and design of business processes

D. A system for measurement of process cycle times

Which role do business rules play in the execution of a processes?

A. Usually they are not important in the execution of processes

B. They determine how activities shall be performed

C. They manage the interaction with the customer in automated processes

D. They always control only parallel processes

A frequent reason for the failure of BPM-Projects is __________________.

A. There is not enough executive involvement

B. Too much training of the process owner

C. Comprehensive BPM-tools have not been used

D. The change management processes have not been managed properly