IBM C9560-023 Exam Questions & Answers

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Questions 1

What is Assist On-Site?

A. An IBM education program used to create and deliver client customized training.

B. An IBM dedicated resource who resides at the client's site to advise on technical issues.

C. An IBM web based technology used to troubleshoot by viewing or controlling a remote system.

D. An IBM team of support engineers that travel to customer locations to resolve critical problems.

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Questions 2

What is the IBM Education Assistant tool?

A. a collection of multimedia educational modules

B. a online chat tool used to assist users with training questions

C. an online tool used to locate available IBM Training courses worldwide

D. a collection of sample tests which assist users in preparing for IBM certifications

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Questions 3

To which tier of support does IBM route PMRs submitted by Support Providers?

A. Support Providers PMRs receive no special routing.

B. Support Providers PMRs are routed directly to Tivoli Level 2 to perform problem determination and recreate if necessary.

C. Support Providers PMRs are routed directly to Tivoli Level 1 to verify software version information and logs have been provided.

D. Support Providers PMRs are routed directly to Tivoli Level 3 (development) because only defects may be submitted by support providers.

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