C9560-659 Online Practice Questions and Answers

What is the purpose of the Update Promotion action?

A. To update attributes of the configuration item (CI) based on the information from the Actual CI

B. To update attributes of the Actual CI based on the information from the CI

C. To update attributes of the CI based on the information from the Change Management process

D. To update attributes of the Actual CI based on the information from the Change Management process

An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?

A. Activities tab

B. Specification tab

C. Solutions Details tab

D. Service Request tab in the Details section

Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?

A. Catalog, Security, Escalation, and Incident

B. Offerings, Service Request, Escalation, and Workflow

C. Offerings, Catalog, Service Level Agreements, and Escalations

D. Service Level Agreements, Service Requests, Incidents, and Offerings

Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk?

A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.

B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.

C. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.

D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

Where are the IBM SmartCloud Control Desk log files located?

A. \ibm\smp\logs

B. \ibm\smp\maximo\tools\maximo

C. /profiles/ctgAppSrv01/logs/M/Server

D. /profiles/ctgAppSrv01/profiles/ctgDmgr01/logs

What is the purpose of the EventTracker filter?

A. Events are logged into a SystemOut.log file.

B. To log events from external monitoring systems.

C. To track the event of the selected components only.

D. It helps to identify potential issues by tracking the overall usage of the application.

Which action can update Actual Configuration Items (CI) information?

A. Promotion

B. Asset/CI Link

C. Update Promotion

D. IBM Tivoli Integration Composer Data Load

What is the purpose of the Service Catalog?

A. To provide pricing information on all available services and options

B. To provide a description of the IT Service and specify the responsibilities of the IT Service Provider and the customer

C. To provide an authoritative source of consistent information on all agreed to services and ensure wide accessibility to all approved viewers

D. To provide a database or structured document listing all IT services that are under consideration or development but are not yet available to customers

Which two activities are included in the scope of IT Asset management? (Choose two.)

A. Risk Management

B. License Management

C. Security Management

D. Inventory Management

E. Configuration Management

When a bulletin board message has been created and approved, what happens if no audience is specified?

A. An error is generated.

B. The message will be visible to all users.

C. The message will not be visible to any user.

D. The message will only be visible to the creator.