C_C4H520_02 Online Practice Questions and Answers

Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

A. Decline

B. Review

C. Duplicate

D. Request change

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

A. When you need to send an engineer to the customer

B. When you need to set up a meeting with the customer

C. When you need to record a problem for the customer

D. When you need to plan an appointment at the customer

How can a developer update a record in SAP Field Service Management through the API?

A. Using a REST-based service

B. Using an RFC-enabled service

C. Using an OData service

D. Using a SOAP-based service

Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?

A. Priority

B. Contact

C. Business Partner

D. Equipment

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question.

A. Equipment

B. Service call

C. Activity

D. Business partner

E. Purchase order

How are labels used within the Smartforms and Feedback module?

A. To act as a reference for generating a Smartform report

B. To add a label to be used as reference by the field engineer

C. To filter the list of Smartforms

D. To identify the elements in the Smartform

As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.

A. You apply account-level settings to all databases.

B. You apply account-level settings to a specific database.

C. You apply company-level settings to all databases.

D. You apply company-level settings to a specific database.

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

A. Create a follow-up activity from the Expenses page.

B. Create a follow-up activity from the Efforts page.

C. Create a follow-up activity from within the service call.

D. Create a follow-up activity from the Smartform page.

Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.

A. Query data for reporting purposes.

B. Import data from external systems.

C. Export data for backup and archiving.

D. Manage master data in an ERP system.

E. Create new data object records.

Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

A. Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

B. Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

C. Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

D. Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.