ServiceNow CIS-CSM Exam Questions & Answers

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Questions 1

How are ServiceNow's out-of-the-box Customer Service Management applications packaged? (Choose two.)

A. Store Apps

B. Update Sets

C. Through private scopes

D. Plugins

Show Answer

Questions 2

Which table must be extended when creating a new case type?

A. Case (sn_customerservice_case)

B. Case Task (sn_customerservice_case_task)

C. Task (task)

D. Case Type (sn_case_type)

Show Answer

Questions 3

HOTSPOT

Match the definitions for roles relationships.

Hot Area:

Show Answer More Questions

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