CIS-FSM Online Practice Questions and Answers

What state must a work order request be in to set dependencies for work order tasks?

A. Draft

B. Approved

C. Qualified

D. Waiting Approval

E. Awaiting Qualification

Where can dispatchers view real-time locations of agents?

A. Agent map

B. My task map

C. Manager map

D. Dispatch map

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

A. Not a preferred customer

B. Type of work not preferred

C. Parts unavailable

D. Customer unavailable

E. Skills mismatch

F. Schedule conflict

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)

A. Type of work not preferred

B. Skills mismatch

C. Not a preferred customer

D. Parts unavailable

What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

A. Manual calculations

B. Pre-defined routes

C. Straight line estimates

D. It cannot be estimated

When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?

A. Meter and Script

B. Duration or Meter

C. Script and Duration

D. Duration or Script

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

A. SLA status

B. Age of task

C. Skills

D. Task windows

E. Geolocation

Which operational rote can view the calendars of team members to check availability, view the skid distribution, and create or edit skills of team members?

A. wm_agent

B. wm_manager

C. wm_qualifier

D. wm_dispatcher

What feature helps field agents by providing relevant knowledge for the task at hand and displaying search results on forms when users enter text in a field?

A. Knowledge Base

B. Reports

C. Contextual search

D. Filter navigator

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

A. Matching Mandatory Parts for Dynamic Scheduling

B. Matching Agents With Most Parts For Dynamic Scheduling

C. Matching Skills for Dynamic Scheduling

D. Matching Skill Level Gap for Dynamic Scheduling