CIS-ITSM Online Practice Questions and Answers

What are the Release types available on the baseline release record?

A. Standard, Normal, Prototype, Patch

B. Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate

C. Standard, Normal, Emergency

D. Major, Minor Upgrade, Emergency Maintenance, Patch

Released in Quebec, what tool enables the creation of templates for Catalog Items?

A. Template Builder

B. Template Management

C. Catalog Wizard

D. Catalog Builder

E. Catalog Template Library

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

A. sn_business_user

B. sn_problem_read

C. sn_service_owner

D. sn_problem_write

E. sn_problem_business_user

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder? (Choose two.)

A. timestamp

B. item author

C. variables

D. catalog(s)

E. item name

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

A. Change Assess Approval Subflow

B. Change Approval Policy

C. Change Approval Subflow

D. Change Approval Matrix

When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application? (Choose two.)

A. sn_incident_write

B. sn_incident_insert

C. sn_incident_update

D. sn_incident_read

A new problem manager wants a high level view of the activities in problem management.

What module do you recommend?

A. Problem > Dashboard

B. Problem > Overview

C. Problem > Process Health Dashboard

D. Problem > Homepage

E. ITIL Manager > Homepage

When defining SLAs for the service catalog, at what level is the SLA typically defined?

A. Catalog Task

B. Requested Item

C. Request

D. Service Catalog

Where can a change manager define the interval frequency for unauthorized change detection?

A. The ci.change.unplanned business rule

B. Event Processing Properties module

C. Unauthorized Change Properties module

D. Unauthorized change flow

What defines which catalog items, and in what order, are included in an Order Guide?

A. Order guide template

B. Rules

C. Variable sets

D. UI policies