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Exam2pass > ServiceNow > ServiceNow Certifications > CIS-SAM > CIS-SAM Online Practice Questions and Answers

CIS-SAM Online Practice Questions and Answers

Questions 4

Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

A. Software allocations

B. Software models

C. Foundation data

D. Software contracts

E. Software entitlements

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Correct Answer: ABCE

Questions 5

What is used to determine if installations are a part of a suite only when the suite parent is not discovered on a device?

A. inference percent

B. product results

C. software model

D. model bundles

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Correct Answer: A

Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/software-asset-management2/task/t_CreateAndManageSWSuiteSAMF.html

Questions 6

Which of the following are available publisher packs? (Choose four.)

A. SAP

B. OpenVMS

C. Citrix

D. NetSuite

E. Oracle

F. IBM

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Correct Answer: ACEF

Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/sam-publisher-packs.html#d24351e266

Questions 7

If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?

A. Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table

B. Run the "Migrate software installations" script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

C. Run the "Discover software installations" script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

D. Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table

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Correct Answer: B

Reference: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/software-asset-management2/concept/c_SAMDiscoverySAMF.html

Questions 8

The process of determining compliance by comparing software rights owned with normalized software installations discovered is __________________ .

A. Discovery

B. Allocation

C. Normalization

D. Reconciliation

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Correct Answer: D

Questions 9

When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

A. `Group by' or `Stacked by'

B. `Group by' and `Stacked by'

C. `Stacked by'

D. `Group by'

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Correct Answer: D

Questions 10

A software model can have up to how many catalog items?

A. 1

B. 2

C. 6

D. 10

E. Unlimited

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Correct Answer: A

Reference: https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/product-catalog/concept/c_ProductCatalog.html

Questions 11

What is the purpose of an external audit?

A. To ensure your users are not running any blacklisted software

B. To determine compliance with internally-defined vendor processes

C. To determine compliance with signed vendor agreements/contracts

D. To ensure your entitlements do not exceed your allocations

E. To determine compliance with licensing agreements regarding who, how, and when freeware software is being used

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Correct Answer: C

Reference: https://docs.servicenow.com/bundle/rome-governance-risk-compliance/page/product/grc-vendor-risk/concept/what-is-vendor-risk.html

Questions 12

Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?

A. It can be deleted or deactivated

B. Yes, it can once accepted

C. It cannot unless the lifecycle stage is EOL

D. No, it cannot

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Correct Answer: D

Questions 13

Which of the following features enables organizations to easily upgrade a standard version of their software to an enterprise version?

A. Software Entitlement

B. Software Edition

C. Software Assurance

D. Software Allocation

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Correct Answer: D

Exam Code: CIS-SAM
Exam Name: Certified Implementation Specialist - Software Asset Management Professional
Last Update: May 05, 2025
Questions: 140

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