COMMUNITY-CLOUD-CONSULTANT Online Practice Questions and Answers

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

A. Add the Global Header permission set to all Community users

B. Edit the Partner Community profile so that the Knowledge tab is visible

C. Update the Admin profile so that the Knowledge tab is visible

D. Create a Knowledge article and make it visible to the appropriate channel

What are the two types of Sharing Models available once you have established a Community?

A. Community Sharing Model and Portal Sharing Model

B. Company Sharing Model and Community Sharing Model

C. Internal Sharing Model and External Sharing Model

D. Internal Sharing Model and Portal Sharing Model

E. Partner Sharing Model and Customer Sharing Model

You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?

A. Custom Permission

B. Custom Sharing Rule

C. Records owned by community members are automatically shared with all internal users

D. Custom Sharing Set E. Custom Sharing Group

A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?

Select one or more of the following:

A. Create a Private Community and let brand advisors and consumers register themselves

B. Create a Public Community for consumers and brand advisors

C. Create a Public Community and let brand advisors and consumers register themselves

D. Create a Public Community for consumers and a separate Private Community for brand advisors

Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?

Select one or more of the following:

A. Create an object page

B. Clone a standard page

C. Clone an object page

D. Create a standard page

You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

A. Setup >> Community Settings > Enable Setup and Display of Reputation Levels

B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels

C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels

D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.

What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

A. Add a page variation to Account detail page, add the record detail component, set the page variation as Active, and publish.

B. Edit the Account record detail page, remove the components NOT needed, and publish.

C. Make a copy of the Account detail object, remove the components NOT needed, and publish.

D. Create a standard page, add the Account record detail component, and publish.

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

A. Set the Number of Articles property inside the Page Editor

B. Update Knowledge Settings inside Setup

C. Make sure Top Articles for Topics is enabled in Community Management

D. Add the Top Articles component inside the Community Builder

Which three Salesforce editions/user license combinations allow external users to access a Community on Salesforce1? Choose 3 answers.

A. Performance Edition/Customer Community.

B. Professional Edition/Customer Community.

C. Database.com Edition/ Customer Community.

D. Unlimited Edition/Customer Community.

E. Enterprise Edition/Customer Community Plus.

Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer

A. Implement a Web-to-case form to capture user details and use case details to create a Community user

B. Create a publically accessible custom page with the registration details and add a link to the Community login page

C. Use the registration form in the company website and allow users to register

D. Enable the option Allow External Users to Self-register in the Community Management page