CPHQ Online Practice Questions and Answers
In fact, because patients' satisfaction is so influenced by __________________ rather than to the more indiscernible technical ones-health maintenance organizations, hospitals and other health care delivery organizations have come to view the quality of nontechnical aspects of care as crucial to attractions and retaining patients.
A. Their reactions to interpersonal and amenity aspect of care
B. Patients recognize that they do not possess the wherewithal to evaluate all technical elements of care
C. Every patient has definite preference in every clinical situation
D. Their likelihood of desires outcomes
Ordering the correct diagnostic procedure for a patient is a measure of _________. When evaluating the process of care, however, appropriateness is only half the story. The other half is in how well and how promptly (i.e. skill-fully) the procedure was carried out.
A. Consciousness
B. Appropriateness
C. Care assessment
D. Equity
The following diagram shows: A. Baldrige criteria for improvement
B. API Improvement model
C. Quality improvement
D. None of these
The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data gathering. A well-designed data collection strategy should address different analytical questions.
Which of the following is/are the part of planning section for data collection? (Choose two.)
A. Will the data add value to your quality improvement efforts?
B. How often and for how long will you collect the data?
C. Will collecting these data have negative effects on patients or employees?
D. Do you have target and goals for the measures?
What approach should be followed by the healthcare improvement team for the best outcomes?
A. Data collection should be thorough. The team may need the data down the road
B. Stockpiling of data "just in case"
C. Collecting the critical few rather than collecting for a rainy day
D. Collection of a balanced amount of data in order to full-fill the current demands
Depending upon the direction of a measure's improvement, outlier interpretations can be: (Choose two.)
A. Positive measures
B. Negative measures
C. Structure measures
D. Outcome measures
Which part of a job description should be used in a criteria-based performance evaluation?
A. Salary grade
B. Duties and responsibilities
C. Working conditions
D. Qualifications
Which of the following are hardware components that would be included in a computerized management information system?
A. Binary and decimal coding
B. Flow chart and program
C. Instructions and data
D. Printer and random access memory
The following represents two samples of five hospitals' hysterectomy rates per 1,000 women aged 40-60 years of age:
Rates Mean Standard Deviation Sample A 3, 5, 7, 8, 5 5.6 1.8 Sample B 4, 5, 6, 7, 5 5.4 1.1
In analyzing this information, it can be concluded that:
A. Sample A has more variability than Sample B
B. Sample A's performance is superior to Sample B's
C. There are more cases in Sample B
D. There is a data collection error in Sample B
Healthcare organizations' ability to deliver high-quality, patient-centered care to their members and patients depends in part on their understanding of basic customer service principles and their ability to integrate these principles into clinical settings. Healthcare organizations should pay attention to customer service for several reasons.
Which of the following is NOT out of t hose reasons?
A. Better service translates into higher satisfaction for the patient and, subsequently, for the employer who pays most of the bills
B. As in any other service industry, a satisfied (and loyal) member or patient creates value over the course of a life time.
C. Poor customer service raises the risk of a negative "grapevine effect"
D. Existing patients and members are a valuable source of information healthcare organizations can use to learn how to improve what they do and reduce waste by eliminating services that are unnecessary or not valued