CRT-271 Online Practice Questions and Answers

Select two ways you are able to integrate Google Analytics with a template based Community. (Choose 2)

A. Community Builder >> Settings > > Analytics Setup

B. Community Builder >> Settings >> Advanced >> Google Analytics Tracking

C. Community Builder >> Settings >> Advanced >> Edit Head Markup

D. Setup Menu >> Google Analytics >> Communities

E. Community Manager >> Settings >> Advanced >> Google Analytics Tracking

Universal Containers has the following requirements:

Enable VIP community access once a customer has reached $1 million in revenue.

Maintain customer revenue in Salesforce.

All customers must have access to the general customer community.

VIP customers must have access to VIP information in the community.

The number of profiles in Salesforce must be limited.

How should the Salesforce Admin provide VIP users access to the VIP information?

A. Create a profile that has permissions to the VIP information and assign it to the VIP community users

B. Create a permission set that has permissions to the VIP information and add it to VIP customers

C. Create a sharing set that allows VIP customers to access VIP information

D. Create a sharing rule that allows VIP customers to access VIP information

The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?

A. Data Categories

B. Topics

C. Chatter Groups

D. Article Groups

E. Knowledge Groups

Your company has provided you with 6,321 'Bad Words' they wish to prevent being used in the Customer

Community.

How many Content Criteria are required to support this requirement?

B. 2

C. 3

D. 1

E. 6

Universal Containers needs to add a page to their Napili Community. Authors will manually add the

content to the page.

What should be the first step to add this page to the site?

A. Create a standard page

B. Clone an object page

C. Create an object page

D. Clone a standard page

Universal Containers adds e commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object

B. Create a standard page associated to the Shipment object

C. Clone an object page and associate it to the Shipment object

D. Clone a standard page and associate it he Shipment object

Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this?

A. MX Record

B. TXT Record

C. NS Record

D. CName Record

E. AAAA Record

What are the four stages of the Community Rollout framework?

A. Plan > Develop > Test > Review

B. Design > Implement > Grow > Review

C. Create > Communicate > Design > Implement

D. Analyse > Design > Implement > Maintain

E. Establish > Manage > Measure > Engage

Your company has provided you with a list of 'Bad Words' that they would like community users prevented from posting in the community. What do you use to achieve this?

A. Enable Automatic Sensitive Word Filtering

B. Content Criteria and Rate Rules

C. Member Criteria and Rules

D. Moderation Rules

E. Content Criteria and Content Rules

F. Member Rules

A salesforce admin at Universal Containers notices that a large number of unauthenticated users are accessing Community pages built using Force.com sites. Their org is on the Salesforce Enterprise Edition. What is the maximum number of monthly page views allowed?

A. 500,000

B. 300,000

C. 1,000,000

D. 100,000