E20-920 Online Practice Questions and Answers

DRAG DROP

A company has an incident process in place for the cloud services that they support. What is the correct order of steps for an incident process?

Select and Place:

A company is designing their service catalog. They plan to manage access to offered services based on the job functions of their consumers. What is this an example of?

A. Role-based access control

B. Single sign-on

C. Security profiles

D. Resource monitoring

An IT organization for a medium sized grocery retailer is considering adopting ITaaS. They are interested in offering services to the lines of business through a service catalog. As a first step, they performed an inventory of all existing IT capabilities.

What would you recommend as a preferred approach to building services in their service catalog?

A. Dedicate resources to build perfect services that go beyond customer needs

B. Offer services that are of highest priority to IT in the service catalog

C. Use an agile, iterative way to quickly build services through a phased approach

D. Offer all IT capabilities as services to the customer to provide greater choice

A service provider is starting a new business for providing cloud services. However, they are concerned that their cloud infrastructure design needs to be validated by usage over time and then adjusted to handle heavy loads.

What can they do to mitigate this concern with paying customers?

A. Not accept any heavy loads until the design has been validated

B. Re-design their cloud infrastructure to accommodate heavy loads

C. Design their costing model to include loss of unhappy customers

D. Include a reimbursement policy for service outages in the SLA

An IT organization is in the process of transitioning to an ITaaS model and adopting cloud services. The Chief Information Officer (CIO) is very concerned about the cultural shift in mindset that will be required in order to achieve success.

What might this concern be?

A. It has to change from reacting to problems towards proactively creating services that meet business needs.

B. IT staff have to learn to focus only IT efficiently and costs

C. Lines of business have to culturally change and only adopt IT's service offering to prevent Shadow IT

D. External service providers have to be retained to educate IT stuff on operating like one of them

What is an example of an overall governance principle for deploying cloud services?

A. Increase IT staff skillsets

B. Accommodate all workloads

C. Reduce IT operating costs

D. Reduce custom services

Your organization has been researching the benefits of using a cloud service provider. Their marketing material clearly describes how their predefined device catalog would dramatically reduce service commissioning timing and guarantee a consistent user experience. However, the presentation does not associate a direct financial value to the service catalog.

You are helping to create an initial justification report for using the cloud provider's services. What category would the non-financial benefits of the service catalog fall under?

A. Time-to-implement

B. Time-to-deploy

C. Time-to value

D. Time-to-deliver

A company is in the process of using APIs for their SaaS offering which are provided by a social media services provider. Which type of APIs are these?

A. Infrastructure

B. Provisioning

C. Configuration

D. Application

An enterprise is beginning its journey to ITaaS. An assessment of their current environment has already been completed. It has been determined that a change made -- even to a small part of the infrastructure -- requires the entire monolith to be rebuilt and deployed . As a cloud architect, what would you use to redesign the monolith to resolve this issue?

A. Highly modular, component based suite of services

B. Tightly coupled, services architectural style

C. Tightly integrated, open architectural style

D. Highly modular, monolithic architectural style

An online retailer has been experiencing tremendous growth in the past two years. Until now, they have been using a private cloud architecture to run their online business. In order to support the growth, they have decided to invest in hybrid cloud services.

What is a primary consideration when moving to a hybrid environment?

A. Service architecture is simplified

B. Service costs are high

C. Software licensing a very complex

D. Service consumption is low