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EXIN EX0-001 Exam Questions & Answers

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Questions 1

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Event management, incident management, problem management, request fulfillment, and access management

B. Event management, incident management, change management, and access management

C. Incident management, problem management, service desk, request fulfillment, and event management

D. Incident management, service desk, request fulfillment, access management, and event management

Show Answer

Questions 2

What are the two major processes in Problem Management?

A. Technical and Service

B. Resource and Proactive

C. Reactive and Technical

D. Proactive and Reactive

Show Answer

Questions 3

Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

A. IT management

B. Service desk manager

C. Business management

D. The change manager

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