Printable PDFEXIN EX0-103 Exam Questions & Answers
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Vendor: EXIN
Exam Code: EX0-103
Exam Name: ISO/IEC 20000 Foundation
Certification Provider: EXIN
Total Questions: 116 Q&A
Updated on: Mar 25, 2025
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EX0-103 Online Practice Questions and Answers
Security controls shall be documented. What will the controls be related to?
A. locations
B. risks
C. services
D. staff
During an audit, evidence is required for Service Management policies, plans and procedures. Who should ensure that this evidence is available?
A. the Auditor
B. the Business Relationship process owner
C. the Senior responsible owner
D. the Service Level Manager
Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
A. it must be available in at least one hard copy and approved
B. it must include the documented procedures specified by the standard
C. it must include the scope of the organization's service management plan
D. It must never include any know-how of the organization
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