Printable PDFEXIN EX0-114 Exam Questions & Answers
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Vendor: EXIN
Exam Code: EX0-114
Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
Certification Provider: EXIN
Total Questions: 78 Q&A
Updated on: Mar 23, 2025
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EX0-114 Online Practice Questions and Answers
What is the most common process that is associated with the Service Desk?
A. Change Management
B. Configuration Management
C. Incident Management
D. Service Level Management
What would increase the amount of detail in the Configuration Management Database (CMDB)?
A. Increasing the scope of the CMDB
B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
C. Increasing the number of records in the CMDB
D. Increasing the use of the CMDB
What are the key contents of an IT Service Management system?
A. A documented organizational and operational structure
B. A software system for the ticket
C. A software system to monitor the key performance indicators (KPIs)
D. Systematic processes for ticket recording and follow-up only
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