FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Answers

Universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement

Choose 2 answers

A. When service resources are available for work

B. The maintenance plan foraccount

C. The due date of the service appointment

D. The time slots for appointment booking

Universal containers wants to report on thevolume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?

A. A work order related list on asset

B. A custom installation date field on products consumed

C. Field history tracking on asset

D. The standard installation date field on asset

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.

How should aConsultant configure the Maintenance Plan to meet this requirement?

A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

C. SetFrequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

Universal containers want technicians to viewwork progress through the work order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

A. add the work order line items related list of the work order page layout and assign the layout to the technician `s profile.

B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.

C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

D. create a report chart that summarizes work order line items and add a link to the service appointment layout.

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

A. Create a new Work Order and relate it to the previous Work Order.

B. Create a new Work Order and relate it to the Customer.

C. Update a field called "Repeat Call" on the initial Work Order.

D. Create new Work Order Line Items under the initial Work Order.

A technician needs to get replacement part for damaged inventory on them for an upcoming job. To which objectshould the technician add a product request record?

A. work types

B. work order

C. service appointment

D. service report

when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signatures capture?

A. create two service reports and add one signature block to each

B. create relevant signature types and add signature blocks to the service report template.

C. create a flow that adds tow signature blocks when theservice report is generated

D. create two costume fields for the service appointment and use flows to capture each signature

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A. Service Due Date

B. Customer Working Hours

C. Customer Entitlement

D. Service Urgency

Geolocationtracking is enabled for universal container's for technician but should apply to full time

employees.

How can Geolocation tracking for contractors to be disabled?

A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

B. Unchecked the collect service resources Geolocation history field in field service mobile settings

C. Unchecked the geocoding field on the contractor's profile

D. Set the Geolocation update frequency field to zero for contractors

Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time.

What will help reduce DSO?

A. Require Technicians log all non-billable hours.

B. Require customer signature on billable Work Orders

C. Require approval on all Installations.

D. Require Technicians sign-off on Work Orders.