Printable PDFGenesys GCP-GC-ADM Exam Questions & Answers
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Vendor: Genesys
Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Certification Provider: Genesys
Total Questions: 60 Q&A ( View Details)
Updated on: Mar 29, 2025
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Related Certifications
GCP-GC-ADM Online Practice Questions and Answers
A. Critical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.
B. Critical Questions are Questions that the agent must answer.
C. Critical Questions are multiple choice Questions that have a higher weight than non- critical Questions.
D. If answered "No", critical Questions will result in an evaluation score of zero for the interaction.
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
A. Languages
B. Medians
C. Skills
D. Index Ratings
E. Knowledge levels
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
A. Genesys Cloud 1
B. Genesys Cloud 2
C. Genesys Cloud 3
D. Collaborate
E. Communicate
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