GCP-GC-IMP Online Practice Questions and Answers

How many categories of routing are there in a Call Route under the Call Routing page?

A. 5

B. 4

C. 3

D. 2

Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A. Availability

B. SIP Access Control

C. Outbound

D. Calling

What is the maximum file size that a user can upload into Genesys Cloud Documents?

A. 10 MB

B. 100 MB

C. 2 GB

D. No Limit

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A. Yes

B. No

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT ________.

A. Create a Site

B. Assign the Edge to a Site

C. Configure a trunk

D. Create an Edge Group

E. Associate the network interface

F. Authenticate the Edge

G. Configure the Edge Connectors

Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A. You must know what groups to create for the new location.

B. You must have images of all the users located at the new location.

C. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

D. You must have the basic profile data for the users at the new location.

E. You must have Admin rights for Genesys Cloud

Which feature is used to share a document of size 1 GB size through chat?

A. Attach Button

B. Workspace sharable link

C. Drag and Drop

D. Add web links

Which button would you click to mute yourself when on a call?

A. Microphone

B. Vertical bars

C. Dialpad

D. Drop-down arrow

E. Phone with down arrow

Where can you add the preconfigured settings of the phones?

A. Admin > Telephony > Phone Management > Calls

B. Admin > Telephony > Phone Management > Phones

C. Admin > Telephony > Phone Management > Base Settings

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A. External trunk

B. Network interface trunk

C. WebRTC phone trunk

D. SIP phone trunk