Printable PDFHDI HD0-100 Exam Questions & Answers
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Vendor: HDI
Exam Code: HD0-100
Exam Name: HDI Help Desk Analyst (HDA)
Certification Provider: HDI
Total Questions: 116 Q&A
Updated on: Mar 28, 2025
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HD0-100 Online Practice Questions and Answers
Which three are the most common type of network problems? (Choose three.)
A. Collisions, congestion, and delays
B. Segment or ring does not respond, traffic limited, no workaround
C. Systems will not reboot
D. Users cannot reach connected devices, i.e., PC, servers, workstations
An aggressive customer calls the help desk and demands an immediate resolution to a problem. Which three approaches should the creative analyst use to successfully manage the call? (Choose three.)
A. Slow the pace
B. Focus on the facts
C. Project confidence
D. Stay on target
E. Be less time-disciplined
Which technique will best optimise talk time?
A. Analyst uses business language
B. Analyst adjusts to customer pace and competence level Analyst adjusts to customer?pace and competence level
C. Analyst asks clarifying questions
D. Customer should be prepared to actively listen
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