HDI HD0-300 Exam Questions & Answers

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Questions 1

Which technology reduces Help Desk call volumes?

A. e-mail

B. telephone

C. voice mail

D. self-service

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Questions 2

What statement best describes leadership in a support center?

A. A support center leader decides what needs to be accomplished.

B. A support center leader focuses on process rather than efficiency.

C. A support center leader is an ongoing champion of service excellence.

D. A support center leader sides with staff against customers.

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Questions 3

What best describes the support center's responsibility in the release management process?

A. The support center is responsible for ensuring that each release is tested and conducted according to the release policy.

B. The support center is responsible for installing new hardware and software for its customers.

C. The support center is responsible for making sure that customers always have the newest equipment and software.

D. The support center is responsible for technically evaluating all new releases.

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