HP0-M43 Online Practice Questions and Answers
Click the Task button. A customer wants to set up the Service Catalog function for standard services within the organization. At a minimum, which Service Manager modules are required to perform this task?
Select and Place:
Where do you configure the ability to delegate approvals?
A. the Category record
B. the Phase record
C. the User Profile record
D. the Environment record
In Service Manager, why is the progress within the workflow of a change much clearer than in Service Desk?
A. There are workorders that are related as predecessors and successors.
B. There is a graph on the Workflow panel that shows all steps within the process.
C. There is a list of tasks that shows the progress.
D. There are status codes that clearly describe the phase within the Change process.
Where can notifications be added?
A. from the main "Manage Catalog" screen
B. in the "User Properties" configuration pane
C. from the RAD editor pane
D. from the "Alert Definition" pane
For which users is the ESS web client intended?
A. system administrators
B. implementers
C. helpdesk users
D. end users
Which module does not have the ability to handle approvals?
A. Change Management
B. Service Desk
C. Request Management
D. Problem Management
What identifies a variable that is local to the application it is used in?
A. It starts with $.
B. It starts with $P.
C. It starts with $G.
D. It starts with $L.
How is the Service Manager Help Server made available to end users?
A. The Service Manager Help Server includes an integrated Web Server that allows end users to access documentation from the Service Manager clients or directly from a web browser.
B. The help files are stored directly with the Windows client and the Service Manager war files.
C. The Service Manager Help Server is included in the Service Manager application files loaded to the RDBMS and can easily be accessed from any client.
D. The Service Manager Help Server is made available via the war file to deploy with the Service Manager Web Tier in the Web Application Server.
Which statement is true about categories available to the end user when creating new interactions via Self-Service?
A. All new Self-Service interactions will use the Service Catalog category.
B. The categorization is left empty and the helpdesk user working the interaction needs to fill it in after it is opened.
C. Self-Service users can choose their category from the list of active categories in the system.
D. All new Self-Service interactions will use the Incident category.