MB-240 Online Practice Questions and Answers

You are installing the Microsoft Dynamics 365 Field Service mobile app for a customer. You need to highlight the features that are available on the mobile app to the customer. Which three features are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Route Schedule Optimization

B. Offline Capability

C. Guides

D. Capture Customer Signature

E. Barcode Scanning

Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections.

You need to provide a solution so that field technicians can carry out inspections without work orders.

What should you do?

A. Add inspections to customer assets.

B. Add inspections to a crew.

C. Add inspections to cases.

D. Add inspections to a field technician.

You need to set up a new mobile warehouse for a technician and add inventory to the warehouse.

Which three entities, when updated, will also update the warehouse inventory? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Adjustments

B. Agreements

C. Work Order Products

D. Purchase Order Receipt Product

E. Work Order Services

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

A. Ensure Microsoft Teams is installed on their mobile device.

B. Ensure the Remote Assist app is installed on their mobile device.

C. Ensure their mobile app and Remote Assist passwords are the same.

D. Ensure they are set up as a Bookable Resource.

You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.

Your customer is interested in seeing an example of how IoT works with Field Service.

Without an actual device, what is the best tool to use to provide the best experience for your customer?

A. Simulator

B. Logic Apps

C. IoT Hub

D. Stream analytics

You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders.

You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements.

What should you do?

A. Schedule by using drag and drop on the Schedule Board.

B. Schedule by building a rule to automatically assign the customer-preferred resource.

C. Schedule the using Resource Scheduling Optimization.

D. Schedule by using the Schedule Assistant.

You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.

You have the following requirements:

create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.

provide a full-day schedule with start times and end times.

Solution: You create a fulfillment preference with time group details with a duration of 30 minutes for the whole day, associate it to a requirement, and then book the requirement with the schedule assistant.

Does this meet the goal?

A. Yes

B. No

You are a Contoso, Ltd. dispatcher for Dynamics 365 Field Service application.

A technician's mobile phone is having difficulties, and the Field Service Mobile app will not open. The technician is headed to a work site and needs directions.

How can you provide the technician with directions?

A. Click on Get Driving Directions from the Work Order record.

B. Click on Get Driving Directions from the Actions menu on the Schedule Board.

C. Click Geo Code from the Work Order record.

D. Click Geo Code from the Booking record.

Work Orders, once completed and reviewed, need to go to Dynamics 365 Finance and Operations for invoicing. All Closed-Posted work orders should be sent to Dynamics 365 Finance and Operations, but the Common Data Service project template keeps failing.

What must you do to have the integration complete successfully?

A. Set Default Work Order Completed Status to Closed - Posted

B. Set Work Order Invoice Creation setting to On Work Order Posted

C. Set Work Order Invoice Creation setting to Never

D. Create Work Order Sub-Status of Dynamics 365 Finance and Operations Invoice. Set work order sub-status to Dynamics 365 Finance and Operations Invoice

You are a Dynamics 365 for Field Service Administrator.

You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.

What must you do to properly set up the assets?

A. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.

B. Click View Hierarchy on the refrigerator customer asset record.

C. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.

D. Add the compressor sub-components as customer asset records.