MB-910 Online Practice Questions and Answers
You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.
You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?
A. Skills
B. Roles
C. Rating values
You manage a call center for a company that uses Dynamics 365 Customer Service.
The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.
You need to help the customer service manager make the changes.
Which status indicates that an entitlement must be renewed?
A. Draft
B. Waiting
C. Active
D. Canceled
All employees at a company work eight hours each day Monday through Friday. A resource named Resource1 has 40 hours available for a specific week.
You need to schedule Resource1 to work on a project during that week. The resource must work the hours detailed below: Which allocation method should you use?
A. Remaining capacity
B. Percentage capacity
C. Full capacity
D. Front-load hours
A company hosts webinars to attract new business.
The company wants to create and manage webinars and attendees.
You need to determine how webinars will be managed.
Which product should you use?
A. Dynamics 365 Guides
B. Dynamics 365 Customer Voice
C. Dynamics 365 Marketing
D. Dynamics 365 Sales
A company uses leads and opportunities to track potential sales.
Salespeople have a difficult time determining prioritizing opportunities.
You need to ensure opportunities are categorized to ensure sales efficiency.
Which feature should you implement?
A. Sales forecast
B. Price calculation
C. Predictive opportunity scoring
D. Kanban view
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps.
Technicians doing repair work should not have access to customer orders and invoices.
You need to limit the technicians access to data.
Which feature should you use?
A. Environment-level security
B. Data loss prevention policy
C. Role-based security
D. Row-level security
HOTSPOT
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
You are investigating the reporting capabilities for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
You are teaching a Dynamics 365 Sales course to app makers.
You explain the following data configuration:
The customer's name is the company name.
Phone calls and appointments with companies and their employees can be associated with the appropriate records.
You need to specify where customer and phone call data are stored.
In which tables is the data stored?
To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
A company uses Dynamics 365 Customer Insights.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
