MOFF Online Practice Questions and Answers

Which of the following Team Role Clusters takes part in the Changing Quadrant of the Process Model?

A. the Operations Role Cluster

B. the Release Role Cluster

C. the Security Role Cluster

D. the Service Role Cluster

For which type of administration does System Administration not have responsibility?

A. Database administration

B. Directory Services administration

C. Messaging administration

D. Telecommunications systems administration

To what ITIL category do the Service Management Functions (SMFs) in the Changing Quadrant directly map?

A. Customer Relationship Management

B. Service Delivery

C. Service Level Management

D. Service Support

Which of the following is obtained from the Identify step of the Risk Management Process?

A. The downstream effect of the risk

B. The priority of the risk

C. The probability of the risk

D. The mitigation of the risk

Why is the cooperation between MSF and MOF important?

A. Because MOF is based on MSF

B. Because MSF and MOF are based on ITIL

C. Because MSF is based on MOF

D. Because neither MOF nor MSF cover the entire IT life cycle

Which of the following Service Management Functions (SMFs) belongs to the Operating Quadrant?

A. Infrastructure Engineering

B. Service Desk

C. Service Monitoring and Control

D. Workforce Management

Within the operations life cycle, which Operations Management Review (OMR) follows the Supporting Quadrant?

A. Change Initiation Review

B. Operations Review

C. Release Readiness Review

D. Service Level Agreement (SLA) Review

Within the Tracking and Reporting step of the Risk Management Discipline, what is the purpose of a stakeholder or service status report?

A. To communicate the effectiveness of IT Operations with regard to risks

B. To communicate the overall risk to the service

C. To involve the stakeholder in the Risk Management Discipline

D. To receive approval for a request for change on security

To create an environment where changes can be made with the least amount of risk and impact to the organization this is the goal of which SMF?

A. Business/IT Alignment SMF

B. Change and Configuration SMF

C. Policy SMF

D. Stabilize SMF

The purpose of the Policy and Control MR is to provide IT management with an understanding of what?

A. How risks to achieving goals are being addressed.

B. A prediction of the burden of control so that it can adjust appropriately for desired benefits during the operational stage.

C. An evaluation of external policy mandates as given by the Service Level Manager.

D. Whether control environment is legal.