OMNISTUDIO-CONSULTANT Online Practice Questions and Answers

A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.

What is the most efficient approach that the consultant can recommend to the business to meet this requirement?

A. Add a new Step element with Input elements

B. Add an LWC component

C. Add an Input Action to a Step

D. Add a embedded FlexCard

What can a DataRaptor Extract do?

A. Create data in multiple related objects

B. Extract data from a spreadsheet

C. Retrieve data from multiple related objects

D. Load data from external sources

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.

For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.

In what order should the consultant design the elements of the OmniScript to meet these requirements?

A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action

B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action

C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input

D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:

DataRaptor Extract Action HTTP Action DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

A. Combine these actions into an Integration Procedure

B. Change DataRaptors to extract single objects

C. Add conditional views to the OmniScript

D. Add reusable OmniScripts for each step

Which of the following is a key difference between Integration Procedures and DataRaptors?

A. DataRaptors can access data from external sources.

B. DataRaptors can invoke multiple actions in a single server call.

C. Integration Procedures can access data from external sources.

D. Integration Procedures can retrieve data from multiple related objects.

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:

Step 1: Enter account name to retrieve account information Step 2: Review and edit account information Step 3: Select products Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

A. Remove Step 1 and prefill the account information automatically.

B. Divide Step 2 into two steps, so each task is distinct.

C. Use an Edit Block in Step 4 to enter payment information.

D. Use Multi-select elements in Step 3 for the product list.

A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.

Which FlexCard functionality can be used to meet this requirement?

A. Conditional View

B. Flyouts

C. State

D. Styling

A business process needs to perform a multi-step calculation on each contact record in a list.

Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

A. Loop Block

B. Batch Action

C. Conditional Block

D. DataRaptor Transform Action

Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.

On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.

What should the consultant recommend to meet this requirement?

A. Add a Set Errors element

B. Add a DataRaptor to retrieve the email address

C. Add a Validation Rule to the Contact object

D. Add a Conditional View to the last step

Which OmniStudio tool can be used to invoke scheduled jobs?

A. Integration Procedure

B. DataRaptor Extract

C. DataRaptor Load

D. Calculation Procedure