PEGAPCDC85V1 Online Practice Questions and Answers
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within
15 days.
Put the steps in the correct order to implement this task.
Select and Place:
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers. The bank wants to present these two offers based on the following criteria:
1.
For both cards, customers must be above the age of 18
2.
Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3.
Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
Hot Area:
As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
A. Collections
B. Service
C. Retention
D. Resource Planning
E. Accounting
MyCo, a mobile company, uses Pega Customer Decision HubTM to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next- Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior. As a decisioning consultant, what must you do to present offers from the two groups?
A. Enable an engagement policy for the second group.
B. Set contact limits for both the groups.
C. Map a real-time container to the Top-level or Issue-level.
D. Create a decision strategy at the Issue-level.
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
A. Customer contact limits
B. Suppression policy
C. Volume constraints
D. Applicability rules
When a customer is offered an action that they already accepted, this is because_________.
A. the strategy is not customized to exclude previously accepted offers
B. there are no suppression rules defined
C. the actions are filtered based on eligibility
D. the customer intent was captured incorrectly
To access a property from an unconnected component, you use the____________.
A. dot-property value directly
B. property value
C. component-dot-property construct
D. customer-dot-property construct
U+ Bank, a retail bank, uses Pega Customer Decision HubTM for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
A. Business levers
B. Engagement policies
C. Context weighting
D. Contact policies
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next- Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
A. Call intent detection
B. Offers ranking
C. Dispute handling strategy
D. Interaction history
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
A. Credit card status
B. No annual fee credit card
C. 1% cash back credit card
D. Credit card number