PL-200 Online Practice Questions and Answers
On a Contact record, a user creates a Note record that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the Note record.
You need to find the Note record.
Solution: Use Quick Find search on the Notes list to search for the word run.
Does the solution meet the goal?
A. Yes
B. No
You are a Dynamics 365 Customer Service system administrator.
Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?
A. Microsoft Excel template
B. Entities component of a solution
C. Microsoft Virtual Studio
D. Templates area
A company has marketing teams for different regions.
A user creates and publishes a chatbot within Microsoft Teams for their specific marketing team.
The base metrics retrieved by the chatbot are relevant to all marketing teams.
The other marketing teams request access to the chatbot.
You need to publish the chatbot to the entire company.
What should you do?
A. Configure the chatbot to be used with the Teams channel.
B. Submit the chatbot for admin approval.
C. Copy the published chatbot link and email it to the other teams
D. Invite the other teams to the team that has the chatbot.
E. Export the chatbot and import it into a corporate environment.
You plan to create a canvas app.
The app requires a button on the data entry screen that users can select to send an email.
You need to configure the app.
What should you create?
A. Classic workflow
B. Power Automate cloud flow
C. Azure Logic App
D. Business process flow
DRAG DROP
You plan to automate several different processes by using Power Automate.
Each process has unique characteristics.
You need to recommend components for each process.
Which components should you recommend? To answer, drag the appropriate components to the correct processes. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
HOTSPOT
You set up a new instance of Dynamics 365 for Customer Service.
Users report a variety of issues working with cases on mobile devices.
You need to configure the mobile app to be able to view cases.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
You are designing a Power Virtual Agents chatbot for a store.
You need to teach the chatbot to acknowledge the store's product categories and the variations within specific categories.
You need to create custom entities to provide the chatbot with the knowledge of the product categories.
Which features shoulda you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
You are using power Automate to create a list of customers from a Microsoft Excel file,
The list must contain customers who meet one of the following criteria:
1.
Sales of less than $500,000.
2.
Customers who are on credit hold.
3.
You need to create a condition to filter the list Of customers.
How should you complete the filter condition? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point
Hot Area:
HOTSPOT
A company uses Power Apps and Power Automate.
There is an issue with the existing flow in the test environment. Development changes are allowed in the test environment.
You need to troubleshoot the issue with the flow.
Which command should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
HOTSPOT
You need to coordinate updates and deployment for managed solutions containing completed work without disrupting the system.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
