Universal Containers uses the Case object to track service tickets. They have implemented Case teams to allow multiple support representatives to manage the Cases. Which two "Filter by owner" options would the user see while creating a list view on the Case object?
Choose 2 answers A. My Case Teams
B. Roles
C. Public Groups
D. Queue
Universal Containers has developed an AppExchange managed package for their distribution partners, which required a private key to be generated for each partner and used by the code. Universal Containers support representatives must be able to access the private key value to debug connection issues, but it must not be possible for the partner to access the value.
How can the Architect best support this requirement?
A. Store the value in a text field on a protected custom setting in the package.
B. Store the value in a static variable in a class included in the managed package.
C. Store the value in the text field on a list custom setting in the managed package.
D. Store the value in an encrypted field on a custom object in the package.
Universal Containers (UC) has a custom Apex class that enforces a business process and updates
opportunity field-level security permissions of read only certain user's profiles are being updated by their
class.
How should the architect fix this problem?
A. Put the code in an class that uses the With Sharing keyword.
B. Use the IsUpdateable() Apex method to test each field prior to allowing updates.
C. Use the With SECURYT_ENFORCED keyword in the SOQL statement.
D. Add With Sharing keyword to the class.
Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to
opportunity records.
Which level of access will the sales rep have to the related account record?
A. No access
B. Read/Create/Edit access
C. Read/Create access
D. Read-only access
Universal containers (UC) has a partner community for its 200 distributors. UC customer accounts are .. organization-wide default setting for the custom Delivery object is private. How can an architect advise UC to grant all users at a distributor access to delivery records for all customer distributor?
A. Create a Sharing set for the Distributor profile to grant access to the Delivery object.
B. Create a criteria-based sharing rule that shares delivery records matching the Distributor to user distributor.
C. Give ownership of the delivery record to a distributor user.
D. Create a criteria- based sharing rule that shares delivery records matching the Distributor to users of a Public Group created for the distributor.
To reduce the case time resolution and improve customer satisfaction, Universal Containers (UC) wants to allow specialized marketing consultants to have edit access to Case records of VIP customers. These casts should be visible only to the support rep who owns the case and the marketing consultants. Which recommendation should a Salesforce architect give to allow this scenario?
A. Case organization-wide default Private and Account Team with Read/Edit permission.
B. Case organization-wide default Public Read Only and Case Team with Read permission.
C. Case organization-wide default Private, role hierarchy, and Read Only ownership-based sharing rule.
D. Case organization wide default Private and Case Team with Read/Edit permission.
The Architect at Universal Containers has created a List View to show all open Opportunities that were created in the last month, and would like to make this list view visible to certain groups of users. Which two options are available to the Architect for sharing the List View?
A. Public Groups
B. Profiles
C. Roles and Subordinates
D. Manual Sharing
For the Universal Containers Commercial and Consumer support departments, having access to Activities for Contacts with which they interact is important. Commercial support users should not see Consumer Accounts/Contacts and Consumer support users should not see Commercial Accounts/Contacts. Assuming the Organization-Wide Default for Activities is set to "Controlled by Parent" what is the minimum level of Sharing access a support user would need to Accounts/Contacts to view associated Activities?
A. Private Account/Contact Sharing Default with a Sharing Rule for each department set to Public Read/ Write access to Accounts/Contacts.
B. Private Account/Contact Sharing Default with a Sharing Rule for each department set to Private access to Accounts/Contacts.
C. The users need no access to Accounts/Contacts with the proper Activity Sharing Rules and Profile Permissions for the Accounts Tab.
D. Private Account/Contact Sharing Default with a Sharing Rule for each department set to Public Read only access to Accounts/Contacts.
Assuming Person Account is enabled in a Salesforce organization, which three objects can be configured as "Controlled by Parent" in Sharing Settings? Choose 3 answers
A. Opportunity
B. Order
C. Asset
D. Contact
E. Case
Universal Containers has just deployed a change to its role hierarchy. A manager is reporting that their staff can now see Accounts that they do not own and should not have access to. How should the Architect troubleshoot?
A. While logged in as the System Administrator, use the Field Accessibility Viewer to view a matrix of who has access to Accounts.
B. While logged in as the one of the Staff members, navigate to a sample account and use the Sharing button to determine who has access.
C. While logged in as the one of the Staff members, navigate to their user record and inspect their profile and role membership.
D. While logged in as the System Administrator, use the Field Accessibility Viewer to view a matrix of who has access to Accounts.