Printable PDFAvaya 3313 Exam Questions & Answers
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Vendor: Avaya
Exam Code: 3313
Exam Name: Avaya Aura Contact Center Maintenance and Troubleshooting
Certification Provider: Avaya
Total Questions: 63 Q&A ( View Details)
Updated on: Mar 28, 2025
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3313 Online Practice Questions and Answers
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1.
The incoming call arrives at the switch.
2.
The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
B. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
C. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
D. The CCMS anchors the call on an Avaya Aura Media server conference port.
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
A. SIP Redirect Server
B. SIP Gateway
C. Back-to-Back User Agent (B2BUA)
D. SIP Gateway Manager
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent's web browser is not set for the correct character encoding.
B. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
C. Internet Explorer is not set as the default browser on the agent's computer.
D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
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