Printable PDFCisco 500-442 Exam Questions & Answers
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Vendor: Cisco
Exam Code: 500-442
Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
Certification Provider: Cisco
Total Questions: 60 Q&A ( View Details)
Updated on: Mar 27, 2025
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500-442 Online Practice Questions and Answers
How can the Extension Mobility feature be described?
A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
A. the number of calls the agent has taken
B. the Weight of the attribute
C. the agent with the Most Attributes
D. Longest Available
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
A. Wrap-up on Incoming, set to Required
B. Enable "Require Logout Reason"
C. Enable "Require Idle Reason"
D. Wrap-up on Outgoing, set to Required
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